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Customer Care

Frequently Asked Questions (FAQ)

  1. What is FAQ?

    F&Qs are frequently asked questions. This section includes all the commonly asked questions and their answers.
    If you have any query kindly check questions below.

How to get upcoming discount offers?

Follow us on social media.
Send us your email ID.
Regularly visit our website.

Can I follow you on social media?

Our official social media accounts are followed:
Facebook @voilfabrics
Instagram @voilfabrics
Pinterest @voilfabrics

We have only above social media accounts. Be aware from scams or other similar accounts.

How will you deliver products?

We will deliver your products through some reliable courier service.

How can I pay for products?

Currently, we accept only cash on delivery.
But we are working on the Debit Card payment setup. We will introduce it soon.

Can I return/exchange purchased products from Voil online store?

Of course, you can.
But must read the exchange & return policy which may be changed for individual products.

Who will pay the courier charges on product return?

According to our Exchange & Return Policy, courier charges will be paid by customer.

How can I contact with customer support?

Kindly visit: https://voilfabrics.com/customer-care and fill the form.
or email your issue on customercare@voilfabrics.com
If you want just information about our products/services kindly contact us on info@voilfabrics.com.

I found some discount coupons from another website, can I use it here?

We take no responsibility for other websites.
We send discount coupons through an email to selected customers. If you got from another website we cannot say anything about it. It works or not, it is not our responsibility.

You send me a discount coupon, but it does not works?

Kindly check its expiry date. If you are sure that it is our fault, just fill the customer care form or send us a message on social media. Or contact us by any means. We will respond to you as soon as possible.

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